1
Seller fulfilment
Sellers on JY Store pack and ship their own orders through courier partners. JY Store provides order management and tracking, while delivery is carried out by the courier.
Shipping Policy
Shipping & Delivery Policy
How orders are fulfilled, processing times, delivery estimates, shipping fees, split shipments, failed delivery and what to do if a parcel is delayed.
Verified Sellers
Secure Payment
EN / 中文 / BM
Updated: 4 July 2026
2
Processing time
Typical seller processing time is 1 to 3 working days unless the listing states otherwise. Pre-order or made-to-order items may take longer, as shown on the product page.
3
Delivery estimates
Delivery time depends on the seller and buyer locations.
- West Malaysia: usually 1 to 5 working days after shipping
- East Malaysia (Sabah and Sarawak): usually 3 to 9 working days
- Remote and rural areas may take additional time
- Public holidays and peak sales periods may cause delays
4
Shipping fees
Shipping fees are calculated at checkout based on the seller settings, destination and parcel weight. Any free-shipping promotion will be shown before you pay.
5
Split shipments
If your order contains items from more than one seller, it may be delivered as separate parcels, each with its own tracking number and delivery time.
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Buyer responsibility
Please provide a complete, accurate address and a reachable phone number.
- Incomplete address or unreachable phone may cause failed delivery
- Re-delivery or return-to-sender may incur additional charges
- Update your address before the seller ships
7
Tracking and issues
Follow your parcel from My Orders. If tracking does not update or a parcel is significantly delayed, contact support with your order number and we will help investigate.