Privacy Policy

Introduction

JY SOLUTION HUB SDN. BHD. (556148-T) is responsible for your personal data on JY Store. We process data in accordance with the PDPA 2010 and only for the purposes described here.

Data we collect

We collect what we need to run the marketplace.

• Account and contact details such as name, email and phone
• Order, delivery address and payment reference information
• Support messages and dispute records
• Device, log and usage data when you use the platform

How we use your data

Your data helps us operate and improve JY Store.

• Create and manage your account
• Process orders, delivery and payouts
• Provide support and handle disputes
• Prevent fraud and keep the platform secure
• Improve features and send service updates

Legal basis and consent

We process personal data based on your consent, to perform our contract with you, to meet legal obligations and for legitimate marketplace operations. You may withdraw consent for non-essential processing at any time.

Sharing and disclosure

We share data only as needed to deliver the service.

• Sellers, for fulfilling and supporting your orders
• Courier partners, to deliver your parcels
• Payment providers, to process transactions securely
• Authorities, where required by law

Data security and retention

We apply reasonable technical and organisational measures to protect your data, and we keep it only as long as needed for the purposes above or as required by law.

Your PDPA rights

Under the PDPA you have rights over your personal data.

• Request access to the data we hold about you
• Request correction of inaccurate data
• Withdraw consent for non-essential processing
• Ask questions or raise concerns about your data

Cookies, transfers and contact

We use cookies as described in our Cookie Policy. Where data is processed outside Malaysia, we take steps to keep it protected. For any privacy request, contact [email protected].