1
Shipping
Delivery is fulfilled by sellers through courier partners. Multi-seller orders may be split into separate parcels with their own tracking. See the Shipping and Delivery Policy for full details.
Delivery & Return
Delivery, returns and refunds in one place.
A simple hub that links the shipping rules, return conditions, refund windows and dispute help you may need after placing an order.
Verified Sellers
Secure Payment
EN / 中文 / BM
Updated: 15 September 2026
2
Returns
Return eligibility depends on the product category, condition, timing and supporting evidence. Report problems promptly to keep your options open.
3
Refunds
Approved refunds are credited to your JY Store wallet as soon as the refund is approved, and the balance can be used on your next order. Refunds are not sent back to the card, bank account or e-wallet you paid with.
4
Digital goods
Digital codes, top-ups and vouchers are generally final once revealed or redeemed, unless non-delivery or a verified seller error occurs.
5
Get help
If you cannot resolve an issue with the seller, open a support case with your order number and evidence.