Last Updated: 18 January 2026
This Refund & Returns Policy (“Policy”) applies to purchases made through JY Store at https://jysolution.my (“Platform”), operated by JY FAST TRACK SERVICES (Registration No.: CA0308619-A) (“JY Store”, “we”, “us”, “our”).
Business Details
JY FAST TRACK SERVICES
Registration No.: CA0308619-A
Address: 20, FASA 1C4, JALAN SM 1C/13, 32040 SERI MANJUNG, PERAK, MALAYSIA
Email: jyfast.track@gmail.com
Phone: +60 12-235 1339
JY Store operates as an online marketplace platform. Third-party sellers (“Sellers”) list and sell products and services to buyers (“Buyers”, “Users”, “you”) on the Platform. This Policy explains the rules, procedures, and limitations applicable to refunds, returns, exchanges, and cancellations.
By placing an order on the Platform, you acknowledge that you have read, understood, and agreed to this Policy.
1.1 Marketplace Structure
JY Store provides the marketplace platform and supporting infrastructure. Unless stated otherwise, the relevant Seller is responsible for product listing accuracy, order fulfilment, product quality, warranties (if any), and eligibility for returns and refunds.
1.2 Policy Hierarchy
This Policy applies to all transactions on the Platform. In certain cases, a Seller may publish additional terms (such as extended warranty terms or category-specific return conditions). Seller terms must not contradict applicable law. Where there is any conflict, applicable law and mandatory consumer protection requirements will prevail.
1.3 Eligibility Depends on Category and Evidence
Refund and return eligibility depends on the product or service category, the reason for the request, the timing of submission, and the supporting evidence provided.
1.4 No Sale of Personal Preferences
Unless explicitly stated in a product listing, returns and refunds for “change of mind” are generally not guaranteed on a marketplace platform. Sellers may choose to accept such requests at their discretion, subject to the conditions in this Policy.
Examples: PIN codes, vouchers, gift cards, prepaid credits, top-ups/reloads, membership activations, subscriptions, and digital downloads.
3.1.1 Refund May Be Considered Only If:
a) The digital item was not delivered after payment confirmation, and delivery failure is verified;
b) The code or digital item is invalid or not functioning due to Seller error, and the Buyer provides evidence before any redemption or use;
c) The wrong code/region/denomination was provided due to Seller error, and the item has not been used or redeemed.
3.1.2 Non-Refundable Situations (Including but Not Limited To):
a) Change of mind after purchase;
b) Incorrect recipient/account/phone number or other details provided by the Buyer;
c) The digital item has been redeemed, used, accessed, or partially used;
d) The Buyer claims non-receipt but Platform records indicate successful delivery to the registered channel (e.g., account dashboard, email, or message);
e) Compatibility issues caused by the Buyer’s device, account status, or third-party platform restrictions;
f) Any indication of fraud, abuse, suspicious activity, or repeated claims inconsistent with usage logs.
3.1.3 Finality of Digital Orders
Once a digital order is processed and delivered, it is generally final. Refunds are exceptional and subject to verification.
3.2.1 Refund/Return May Be Approved If:
a) The item is defective, damaged upon arrival, or not functioning as described (excluding damage caused by misuse);
b) The wrong item was delivered (wrong model, colour, size, or quantity);
c) The item is materially not as described in the listing;
d) The order is missing a significant part, accessory, or component that was stated as included.
3.2.2 Returns/Refunds May Be Rejected If:
a) The item shows signs of misuse, modification, tampering, or accidental damage after delivery;
b) The item has been used beyond reasonable inspection, unless the claim relates to a manufacturing defect discovered during normal use;
c) The claim is based on minor variations (such as slight differences in colour due to screen settings) that do not amount to a material mismatch;
d) Original packaging, serial number labels, accessories, or included gifts are missing (where such completeness is required for verification);
e) The Buyer fails to provide sufficient evidence to support the claim.
3.2.3 Hygiene, Consumables, and Sensitive Categories
Certain categories (such as personal care, hygiene-related products, consumables, and items with sealed packaging) may not be returnable once opened, unless defective or incorrectly delivered. Seller-specific restrictions may apply and will be considered during review.
3.3.1 Refund May Be Considered If:
a) The Seller fails to deliver the service as described within the stated timeline without valid reason;
b) The Seller does not perform the service after payment, and non-performance is verified;
c) Duplicate payment, overcharge, or billing error is confirmed.
3.3.2 Non-Refundable Situations (Including but Not Limited To):
a) Delay caused by the Buyer’s failure to provide required documents, information, approvals, or timely responses;
b) Buyer absence or failure to attend scheduled appointment without timely rescheduling notice (where applicable);
c) The Buyer requests cancellation after work has started or after partial completion;
d) Outcomes affected by third-party authorities, eligibility requirements, or compliance checks beyond the Seller’s control, provided the Seller performed the agreed scope;
e) The service has been completed and delivered.
Unless stated otherwise in the product listing or Seller terms, the following timelines apply:
4.1 Physical Goods
Return/refund request must be submitted within 7 days from the delivery date reflected in the courier tracking or Platform delivery status.
4.2 Digital Goods
Refund request must be submitted within 24 hours from the time the digital item is delivered or made available on the Platform, or immediately upon discovery of an issue, whichever is earlier.
4.3 Services
Refund request must be submitted within 3 days from the service date, service failure confirmation, or the date the Buyer becomes reasonably aware of non-performance.
Late submissions may be rejected.
Where a return is approved, returned items must generally meet these conditions:
a) The item must be in the original condition received, except where the claim relates to defects discovered during normal handling;
b) Original packaging, tags, manuals, accessories, free gifts, and bundled items (if any) must be included;
c) The item must be properly packed to prevent damage in transit;
d) The Buyer must include the order number and return reference (if provided) with the return.
If an item is returned in a condition inconsistent with the approved reason, the Seller may reject the return or apply appropriate deductions.
To assess a claim, the Buyer may be required to provide evidence, including:
JY Store and/or the Seller may request additional information to verify the claim and prevent fraud or misuse.
7.1 Submission of Request
The Buyer must submit a request by contacting the Seller through the Platform (where available) or contacting JY Store at:
Email: jyfast.track@gmail.com
Phone/WhatsApp: +60 12-235 1339
The request should include the order number, reason for the request, and supporting evidence.
7.2 Review and Decision
Claims are generally reviewed within 3 to 7 working days, depending on complexity and responsiveness of the parties.
7.3 Return Shipment (If Required)
If a return is approved, the Buyer must ship the item back within the stated deadline. The Buyer should keep shipping proof and tracking details.
7.4 Inspection and Outcome
Upon receipt, the Seller may inspect the returned item to confirm eligibility. Depending on the case, the outcome may include:
a) refund;
b) replacement; or
c) store credit or other remedy if agreed and permitted.
8.1 Refund Method
Refunds will be made to the original payment method where feasible, or by bank transfer where the original method does not support refunds.
8.2 Processing Time
After approval (and after returned items are received and verified, where applicable), refunds are typically processed within 7 to 14 working days, subject to:
JY Store is not responsible for delays caused by banks, payment providers, or third-party systems.
9.1 Seller Fault vs Buyer Reason
9.2 Deductions
If permitted by law and consistent with the reason for return, the Seller may apply reasonable deductions for:
10.1 Before Processing/Shipment
Cancellation may be allowed if the Seller has not started processing and the order has not been shipped. Approval is not guaranteed and depends on Seller operational status.
10.2 After Shipment/Delivery
Once shipped or delivered, cancellation is generally not allowed; the Buyer must follow the return procedure.
10.3 Digital Goods and Completed Services
Digital goods orders and services that have started or have been completed are generally not cancellable.
11.1 Dispute Resolution
Where there is a dispute between Buyer and Seller, JY Store may facilitate communication and request evidence. However, JY Store does not guarantee outcomes and may rely on documentation and platform records.
11.2 Fraud and Abuse
JY Store reserves the right to reject claims where there is evidence of abuse, fraud, excessive repeat claims, inconsistencies in evidence, or suspicious activity.
11.3 Chargebacks
If a Buyer initiates a chargeback or payment dispute without following platform procedures or where the claim is false or unsupported, JY Store may suspend or restrict the Buyer’s account, and may provide transaction records and evidence to payment providers and authorities as required.
Sellers must:
a) provide accurate product/service information;
b) fulfil orders in a timely manner;
c) handle return and refund requests fairly and in accordance with this Policy and applicable laws;
d) communicate clearly regarding timelines, conditions, and remedies.
JY Store may take administrative action against Sellers who repeatedly violate platform standards.
JY Store provides marketplace infrastructure and may assist with dispute handling. Unless otherwise stated, JY Store is not the manufacturer, owner, reseller, or direct supplier of Seller products. Remedies may require Seller action, and certain outcomes depend on Seller verification and applicable law.
We may update this Policy from time to time. Any changes will be posted on the Platform with an updated “Last Updated” date. Continued use of the Platform indicates acceptance of the updated Policy.
For questions or requests relating to refunds and returns, contact:
JY FAST TRACK SERVICES (JY Store)
Email: jyfast.track@gmail.com
Phone/WhatsApp: +60 12-235 1339
Address: 20, FASA 1C4, JALAN SM 1C/13, 32040 SERI MANJUNG, PERAK, MALAYSIA
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