Privacy Policy – JY Store

Last Updated: 18 January 2026

This Privacy Policy explains how JY FAST TRACK SERVICES (Registration No.: CA0308619-A), operating under the platform name JY Store (“we”, “us”, “our”), collects, uses, discloses, and protects your personal data when you access or use our website and marketplace platform at https://jysolution.my (“Platform”).

Business Details
Business Name: JY FAST TRACK SERVICES
Registration No.: CA0308619-A
Address: 20, FASA 1C4, JALAN SM 1C/13, 32040 SERI MANJUNG, PERAK, MALAYSIA
Email: jyfast.track@gmail.com
Phone: +60 12-235 1339

JY Store operates as an online marketplace platform, similar in nature to Shopee, Lazada, TikTok Shop, and other multi-vendor e-commerce platforms, where third-party sellers (“Sellers”) list and sell products and services to buyers (“Users”).

1. Scope and Acceptance

By accessing, registering, or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. This Policy applies to all Users, including visitors, registered buyers, sellers, merchants, agents, and service providers using the Platform.

2. Compliance With Malaysian Law

We are committed to protecting personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and its related regulations. Where applicable, we also adopt reasonable international data protection principles.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly

Full name, NRIC/Passport number (where legally required)
Email address, phone number, and contact details
Billing address, shipping address, and delivery information
Account login credentials (username, encrypted password)
Business details (for Sellers), including business name, registration number, bank details, and contact person
Payment-related information (limited to transaction references; third-party payment gateways handle full card or e-wallet details)
Communications with us, including emails, WhatsApp messages, forms, support tickets, and feedback

3.2 Information Collected Automatically

IP address, device type, browser type, operating system
Access times, pages viewed, clicks, and usage behaviour
Cookies, pixels, and similar tracking technologies

3.3 Information From Third Parties

Payment confirmation and transaction status from payment gateways
Delivery and tracking updates from logistics partners
Identity or compliance verification data from authorised third-party providers (if required)

4. Purposes of Data Collection and Use

Your personal data may be used for the following purposes:

Creating, managing, and verifying user accounts
Processing orders, payments, refunds, and transactions
Facilitating communication between buyers and sellers
Providing customer support and responding to enquiries
Verifying identity and preventing fraud, misuse, or illegal activities
Complying with legal, regulatory, tax, and reporting obligations
Improving platform performance, security, and user experience
Sending service-related notifications, order updates, and system messages
Marketing, promotional, and informational communications (where consent is given)

5. Marketplace-Specific Data Use

As a marketplace platform:

Sellers are responsible for the personal data of buyers they receive through orders and communications.
Sellers must comply with PDPA and applicable laws when handling buyer data.
JY Store acts as a platform provider and does not control sellers’ independent data practices.

6. Disclosure of Personal Data

We do not sell or rent your personal data. However, we may disclose personal data to:

Sellers (for order fulfilment and customer support)
Payment gateways and financial institutions
Courier, logistics, and delivery partners
IT service providers, hosting providers, and system administrators
Professional advisors (accountants, auditors, legal advisors)
Government authorities or regulators were required by law

All disclosures are made on a need-to-know basis and subject to confidentiality obligations where applicable.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functionality
Remember user preferences
Analyse traffic and usage patterns
Improve marketing and advertising effectiveness

You may disable cookies via your browser settings, but some Platform features may not function properly.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure. These measures include secure servers, access controls, encryption where appropriate, and internal data handling procedures.

However, no system is completely secure, and we cannot guarantee the absolute security of data transmitted online.

9. Data Retention

Personal data will be retained only for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable laws, regulations, accounting, or reporting obligations. When data is no longer required, it will be securely deleted or anonymised.

10. Cross-Border Data Transfers

Where necessary, your personal data may be transferred or stored outside Malaysia (for example, cloud hosting or international service providers). In such cases, we will take reasonable steps to ensure that the data is protected to a standard comparable to PDPA requirements.

11. Your Rights Under PDPA

Subject to PDPA, you have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Withdraw consent for certain data processing (subject to legal or contractual restrictions)
Limit or object to specific uses of your data

Requests can be made by contacting us using the details in Section 15. Verification of identity may be required.

12. Marketing Communications

We may send promotional or marketing messages via email, SMS, WhatsApp, or other channels if you have provided consent. You may opt out at any time by using the unsubscribe link or contacting us directly.

13. Children’s Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is discovered, we will take steps to delete it promptly.

14. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. Users are encouraged to review their respective privacy policies.

15. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be posted on the Platform with an updated “Last Updated” date. Continued use of the Platform constitutes acceptance of the revised Policy.

16. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal data, please contact:

JY FAST TRACK SERVICES
Email: jyfast.track@gmail.com
Phone: +60 12-235 1339
Address: 20, FASA 1C4, JALAN SM 1C/13, 32040 SERI MANJUNG, PERAK, MALAYSIA

By using JY Store, you acknowledge that you have read, understood, and agreed to this Privacy Policy.