Website: https://jysolution.my
Business: JY FAST TRACK SERVICES (CA0308619-A)
Address: 20, FASA 1C4 JALAN SM 1C/13, 32040 SERI MANJUNG, PERAK, MALAYSIA
Email: jyfast.track@gmail.com
Phone: +60 12-235 1339
Last Updated: 18 January 2026
This Shipping & Delivery Policy (“Policy”) explains how shipping, delivery, and fulfilment work on JY Store (“Platform”), operated by JY FAST TRACK SERVICES (“we”, “us”, “our”).
JY Store is a marketplace platform where third-party sellers (“Sellers”) list and sell products/services to buyers (“Buyers” or “Users”). As such, shipping terms may vary by Seller, product category, and courier. This Policy sets out the general platform rules and minimum standards.
By placing an order on the Platform, you acknowledge and agree to this Policy together with our Terms & Conditions, Privacy Policy, and Refund & Returns Policy.
1) Marketplace Delivery Model (How Shipping Works Here)
- Third-Party Seller Fulfilment
Most orders are packed and shipped by independent Sellers. The Seller is responsible for:
- packing quality and correctness,
- handing parcels to the courier,
- providing tracking details (if applicable),
- responding to delivery issues.
- Multiple Sellers = Multiple Parcels
If your cart contains items from different Sellers, you may receive:
- separate shipments,
- different couriers,
- different delivery times and tracking numbers.
- JY Store as Platform Provider
JY Store may facilitate shipping tools, courier integration, and dispute handling, but the Seller remains primarily responsible for fulfilment unless the listing explicitly states “Fulfilled by JY Store” (if/when available).
2) Shipping Coverage (Delivery Areas)
- Delivery coverage depends on each Seller and courier availability.
- Some items may be limited to certain locations due to size, weight, category restrictions, or courier service limitations.
- If a delivery address is outside a Seller’s coverage, the Seller may cancel the order and arrange a refund.
Note: Certain items (oversized, fragile, hazardous, or restricted goods) may require special delivery arrangements or may not be deliverable to certain areas.
3) Processing Time (Before Shipping)
Order Processing Time means the time required for the Seller to confirm, prepare, pack, and hand over the order to the courier.
- Typical processing time: 1–3 working days
- During peak seasons/promotions: up to 5–7 working days
- For made-to-order/customised items: processing time may be longer (as stated in the listing)
Processing time is separate from courier transit time.
4) Estimated Delivery Time (Courier Transit)
Estimated delivery time depends on courier performance, distance, and operational conditions.
Typical estimates (Malaysia):
- West Malaysia: 1–5 working days
- East Malaysia: 3–10 working days
- Remote areas: may take longer
These are estimates only, not guarantees. Delivery delays can occur due to weather, public holidays, customs checks (if applicable), road conditions, courier backlogs, or unforeseen operational disruptions.
5) Shipping Fees & Charges
Shipping fees may be:
- fixed-rate,
- calculated by weight/size,
- based on location/zone, or
- included in the product price (“free shipping”).
Shipping fees shown at checkout may include:
- courier charges,
- handling/packing fees (where stated),
- insurance fees (optional, if offered).
If a Seller discovers that the shipping fee is materially incorrect due to weight/size misdeclaration, the Seller may:
- request a top-up payment before shipping, or
- cancel the order and refund the Buyer if the Buyer does not agree.
6) Delivery Address & Contact Requirements (Buyer Responsibilities)
To avoid failed delivery, Buyers must:
- provide a complete and accurate delivery address (unit number, street, postcode, state),
- provide a valid phone number,
- be available to receive delivery or arrange someone to receive it.
If a parcel is returned to the Seller due to Buyer-provided wrong/insufficient address, unreachable phone, or repeated failed delivery attempts, Buyer may be required to pay re-delivery charges.
7) Tracking & Delivery Proof
- Tracking Updates
If tracking is available, it will be provided via the Platform and/or courier tracking link. Tracking events are controlled by the courier and may not update in real time.
- Proof of Delivery (POD)
Delivery may be proven by:
- courier tracking marked “Delivered”,
- recipient signature,
- delivery photo,
- GPS scan evidence (where supported by courier).
Where POD shows successful delivery, the order may be treated as completed unless the Buyer provides strong evidence otherwise.
8) Receiving Parcels: What Buyers Should Do
We strongly recommend Buyers:
- record an unboxing video (from unopened parcel to full inspection),
- take photos of:
- courier label,
- outer packaging condition,
- product condition,
- any damage/defects/missing items.
This evidence greatly helps resolve disputes fairly and quickly.
9) Damaged Parcels, Wrong Items, Missing Items
If you receive a damaged parcel, wrong item, or missing items:
- notify the Seller (and/or Platform support) within 48 hours of delivery,
- provide photos/video evidence,
- keep the packaging (including courier label) until case is resolved.
Resolution may include replacement, partial refund, or full refund, depending on investigation results and the Refund & Returns Policy.
10) Delivery Delays & Lost Parcels
10.1 Delays
If tracking shows “in transit” beyond the normal timeframe:
- the Seller may lodge a courier investigation,
- Buyer may be asked to wait while the courier completes the search process.
10.2 Lost Parcels
A parcel may be treated as lost if:
- courier confirms loss, or
- tracking shows no movement for an extended period and courier investigation concludes unresolved loss.
If confirmed lost and not due to Buyer fault, Buyer may receive:
- replacement shipment (if stock available), or
- refund (subject to verification and Seller policy).
11) Failed Delivery / Returned to Sender
Common reasons:
- wrong/incomplete address,
- Buyer not available,
- unreachable phone,
- refusal to accept delivery,
- restricted location/entry.
If returned:
- Seller will contact Buyer to arrange re-delivery (additional fees may apply), or
- Seller may cancel and refund minus certain costs (e.g., shipping/handling), depending on circumstances and Seller policy.
12) Self-Collection / Pick-Up (If Offered)
Some Sellers may offer pick-up options. If available:
- pick-up location and timeframe will be shown in listing/checkout,
- Buyer must provide order confirmation and identification (if required),
- failure to collect within timeframe may result in cancellation and fees (if stated).
13) Digital Delivery Items (No Shipping)
Certain products are delivered digitally (e.g., vouchers, PINs, top-ups, codes). For these:
- “shipping” does not apply,
- delivery is via email, platform message, or account display,
- refunds follow the Digital Goods rules in the Refund & Returns Policy.
14) Seller Shipping Standards (Minimum Requirements)
All Sellers on JY Store must:
- pack items properly to prevent damage,
- ship within the stated handling time,
- provide valid tracking (where applicable),
- communicate proactively for out-of-stock, delays, or exceptions,
- comply with relevant Malaysian laws for restricted items.
JY Store may take enforcement actions against Sellers for repeated shipping failures or bad practices.
15) Force Majeure (Events Beyond Control)
We are not responsible for delays or failures caused by events beyond reasonable control, including natural disasters, floods, pandemics, strikes, courier disruptions, government actions, or infrastructure failures. Sellers and Buyers should cooperate for reasonable solutions.
16) Policy Changes
We may update this Policy from time to time. Updated versions will be posted on the Platform with a revised “Last Updated” date. Continued use of the Platform indicates acceptance.
17) Contact Us
For shipping-related questions or disputes, contact:
JY FAST TRACK SERVICES (JY Store)
Email: jyfast.track@gmail.com
Phone: +60 12-235 1339
Address: 20, FASA 1C4 JALAN SM 1C/13, 32040 SERI MANJUNG, PERAK, MALAYSIA
By placing an order on JY Store, you acknowledge that you have read and agreed to this Shipping & Delivery Policy.
